Cannot add users

Hangin' Around Joined: Feb 08, 2010 Posts: 31

I am having issues when users register and then i approve them and they click activation link keeps says when they click it that no user data found.

any suggestions? please help!

Posted: Thu Mar 25, 2010 11:45 am

Do you have it set to require admin approval for new user registration in Admin Control Panel - Edit Users - Configuration - Registration?

Posted: Thu Mar 25, 2010 1:49 pm

Nope I
have turned that off

Posted: Thu Mar 25, 2010 4:08 pm

If you have require admin approval turned off, you should not need to approve them. They should receive the email prompting them to click the link to confirm their registration which takes them to a page to click a link to login.

Posted: Thu Mar 25, 2010 5:33 pm

Well what about it saying no user data is found after they click the link? [ Only registered users can see links on this board! Get registered or login! ]

Posted: Thu Mar 25, 2010 6:51 pm

Hmm. That is weird. The activation link is being sent correctly. Try reuploading the Your_Account module and see if that corrects the issue. Also, have people been able to register and log in before and this is just now happening or has it never worked?

Posted: Thu Mar 25, 2010 7:15 pm

yes i tried it out and there is a problem ... it seems to recognize the activation link but fails when you try to submit the form after that... maybe a missing field in the temp users db table?

try turning on error reporting and register like a user would, and see if you get any error messages after clicking the activation link.

Posted: Thu Mar 25, 2010 7:34 pm

it use to work, then all of a sudden no one could register,

How do I turn on error reporting?

Posted: Thu Mar 25, 2010 8:53 pm

config.php

$display_errors = true; //This should only be used (set to "true") when testing locally and not in a production environment

make sure to set back to false when done Wink

Posted: Fri Mar 26, 2010 7:16 am

Ok, does it report the errors to the error log or in the config.php?

New Member Joined: Dec 21, 2002 Posts: 17

I've had this issue to, but I moved the site to a folder which that was causing the issue. Also if your approving accounts manually and they click the link themselves later, the data is already entered into the database and I would assume that's why your getting that error.

Please do correct me if I am wrong.

Posted: Fri Mar 26, 2010 7:58 am

Shot at 2010-03-26

Posted: Fri Mar 26, 2010 8:21 am

where does the error logs spew out the information? I will paste it here.

Posted: Fri Mar 26, 2010 9:09 am

it is shown on the webpage as they happen

Posted: Fri Mar 26, 2010 9:27 am

I followed thru with registering on the site, and it never showed any errors, just get the no user data was found.

Posted: Fri Mar 26, 2010 9:35 am

hmmmm, what about your error log with your host? Depending on their setup it may need to be enabled, and some hosts only allow it to be on temporarily..

you might also look in phpmyadmin at the user table, what is user_active set to for some of the new accts??

Also, is this a new install or an upgrade? Have you altered anything?

Posted: Fri Mar 26, 2010 10:03 am

it was a new install, it was working before when i first setup my site, but for some odd reason it has started doing this, I havent played or updated anything.

I am including the error log from my host.

Posted: Fri Mar 26, 2010 10:06 am

Can you register a fake account and paste the full URL you would normally get when you register, maybe the URL is screwed.

Posted: Fri Mar 26, 2010 10:08 am

[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/404.shtml, referer: [ Only registered users can see links on this board! Get registered or login! ]
[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/themes/CT_RN_BLACK/images, referer: [ Only registered users can see links on this board! Get registered or login! ]
[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/404.shtml, referer: [ Only registered users can see links on this board! Get registered or login! ]
[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/themes/CT_RN_BLACK/images, referer: [ Only registered users can see links on this board! Get registered or login! ]
[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/404.shtml, referer: [ Only registered users can see links on this board! Get registered or login! ]
[Fri Mar 26 10:27:18 2010] [error] [client 129.42.208.184] File does not exist: /home/thebla21/public_html/themes/CT_RN_BLACK/images, referer: [ Only registered users can see links on this board! Get registered or login! ]

Posted: Fri Mar 26, 2010 10:12 am

[ Only registered users can see links on this board! Get registered or login! ]

when clicked it brings me to a page to fill out some information (optional) click save changes then I get "No user matching the given criteria was found."

Posted: Fri Mar 26, 2010 11:11 am

In config.php are you using different values for $prefix and $user_prefix?

Posted: Fri Mar 26, 2010 11:12 am

hmm from the errors it looks like the images directory of CT_RN_BLACK is missing, as well as an issue with the 404 document that handles missing files. Not sure why that would cause this to fail though.

Are you sure you are using the current htaccess file? If I remember right 404.shtml is from older RN versions, it should be using the ErrorDocuments module by default.

Posted: Fri Mar 26, 2010 11:47 am

in config this is what it shows for $prefix and $user_prefix

$prefix = 'nuke';
$user_prefix = 'nuke';

Posted: Fri Mar 26, 2010 12:42 pm

Umm how do I check the current htaccess file?

Posted: Fri Mar 26, 2010 12:52 pm

the .htaccess file is in your web root
public_html/.htaccess

you should use the file that came with the distro, however you need to configure it for your site. [ Only registered users can see links on this board! Get registered or login! ]

btw, when you post error info here edit out your full path for security reasons:

File does not exist: /***/***/public_html/

also just to rule everything out, fix the BOM issue [ Only registered users can see links on this board! Get registered or login! ]

and try a default RN theme.