WP helpline

Sells PC To Pay For Divorce Joined: Posts: 5661

Im not kiddin ,this is a true story from the WordPerfect helpline.
Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee with a caller:

Customer Support: "
Ridge Hall computer assistant; may I help you?"

Caller: "Yes, well, I'm having trouble with WordPerfect."
CS: "What sort of trouble?"

C: "Well, I was just typing along, and all of a sudden the words went away."
CS: "Went away?"

C: "They disappeared."
CS: "Hmm. So what does your screen look like now?"

C: "Nothing."
CS: "Nothing?"

C: "It's blank; it won't accept anything when I type."
CS: "Are you still in WordPerfect, or did you get out?"

C: "How do I tell?"
CS: "Can you see the prompt on the screen?"

C: "What's a sea-prompt?"
CS: "Never mind. Can you move the cursor around on the screen?"

C: "There isn't any cursor, I told you, it won't accept anything I type."
CS: "Does your monitor have a power indicator?"

C: "What's a monitor?"
CS: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

C: "I don't know."
CS: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

C: "Yes, I think so."
CS: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

C: ".......Yes, it is."
CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

C: "No."
CS: "Well, there are. I need you to look back there again and find the other cable."

C: ".......Okay, here it is."
CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

C: "I can't reach."
CS: "Uh huh. Well, can you see if it is?"

C: "No."
CS: "Even if you maybe put your knee on something and lean way over?"

C: "Oh, it's not because I don't have the right angle - it's because it's dark."
CS: "Dark?"

C: "Yes - the office light is off, and the only light I have is coming in from the window."
CS: "Well, turn on the office light then."

C: "I can't."
CS: "No? Why not?"

C: "Because there's a power outage."
CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

C: "Well, yes, I keep them in the closet."
CS: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

C: "Really? Is it that bad?"
CS: "Yes, I'm afraid it is."

C: "Well, all right then, I suppose. What do I tell them?"
CS: "Tell them you're too stupid to own a computer."

Site Admin Joined: Jun 04, 2004 Posts: 6433

Oops...

Worker Joined: Jan 07, 2005 Posts: 163

classic

Posted: Tue Apr 11, 2006 3:53 am

lol....I like it.... Very Happy

Posted: Tue Apr 11, 2006 4:05 am

LMAO absolute classic!
Thanks hit, this is going to keep me chuckling all day.

Posted: Tue Apr 11, 2006 6:07 am

Oops, reminds me of my last call. As always busy I tried to create a new database 5 minutes before midnight. The support line is closed at midnight.
I was in my other database and couldn t create a new db. I always got the same message"You are not allowed to create a new database or something similar.
But he told me there isn t any problem. It wasn t funny, because it was 2 minutes before midnight. and I got still the same message and he replied always there isnÂ´t any problem.

Ok, to make it short he asked me suddenly:Where are you ? I said I m in the database number xxxxxxyz.
Oh, he said you need only to go to your account and create a new database... That was the solution and I reached my goal within 5 minutes. Very Happy