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mrix
Client


Joined: Dec 04, 2004
Posts: 757

PostPosted: Mon Jul 31, 2006 1:21 pm Reply with quote

Hello ever since I installed the latest sentinal I have a small percentage of members / public not being able to get on??? I have updated ip to country and still have this problem they get an error where it explains there ip`s have been blocked. I am fnding I am getting more and more people with this problem Crying or Very sad
any idea`s
cheers
mrix
 
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Susann
Moderator


Joined: Dec 19, 2004
Posts: 3191
Location: Germany:Moderator German NukeSentinel Support

PostPosted: Mon Jul 31, 2006 1:57 pm Reply with quote

Only members or ? I´m not blocked just visit your site and I saw that many people who installed IP2Country new or did an update that they fixed their problems.

"they get an error where it explains there ip`s have been blocked" Invalid IP error or what error exactly do you mean ?
 
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Guardian2003
Site Admin


Joined: Aug 28, 2003
Posts: 6793
Location: Ha Noi, Viet Nam

PostPosted: Mon Jul 31, 2006 2:27 pm Reply with quote

Yep I can see your site too.
 
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mrix
PostPosted: Mon Jul 31, 2006 4:31 pm Reply with quote

Yes thats the errors people are getting and its not everyone just a minority but its a pain really as some of these are my members etc and they cant get on Crying or Very sad could someone give e a link to the latest ip to country just incase i didnt get the latest?
thanks
mrix
 
Guardian2003
PostPosted: Mon Jul 31, 2006 5:08 pm Reply with quote

Only registered users can see links on this board! Get registered or login!
 
mrix
PostPosted: Tue Aug 01, 2006 4:38 am Reply with quote

I decided to install re-install sentinal full 2.5 again and updated with the new import ip to country and a member still gets this when I asked him to check

Be SURE to include the following information in any email!
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Remote Address: 217.46.246.242
Client IP: none
Forwarded For: none

do you think its definately the ip to country that the problem here?

could the United Kingdom ip to country be wrong?
is it possible I could manually allow this member somehow?

Cheers
mrix
 
montego
Site Admin


Joined: Aug 29, 2004
Posts: 9455
Location: Arizona

PostPosted: Tue Aug 01, 2006 5:59 am Reply with quote

I did a search on the IP in 2.5.0 and, yes, it does show up in the UK. I was hoping it was in the "Reserved" range.

"G", "S", is it "ok" for the client IP to not be valued? I am honestly not sure but wonder if that is a clue.

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mrix
PostPosted: Tue Aug 01, 2006 6:16 am Reply with quote

should I get an old version of ip to country?
cheers
mrix
 
Guardian2003
PostPosted: Tue Aug 01, 2006 6:47 am Reply with quote

Yes thats a valid UK IP.
mrix I would stick with the IP2C data you have.
Please send your user to my site at Only registered users can see links on this board! Get registered or login! to see if he has the same problem.

I'm not sure why this is happening, there does not seem to be a specific 'ban' message or atleast the indivudual didnt send it to mrix.

I'm not convinced the ban is because the Client IP is empty but I guess a good way to test that would be to add the users IP to the excluded range. If the user still gets blocked then that would indicate a check is done to ensure that the Client IP has numeric data.

I have a feeling, based purely on the fact that we have never failed to remedy this by importing all the IP2C data to the Country Ranges that it has something to do with the users machine, possibly firewall configuration. Thats purely a speculation.
 
mrix
PostPosted: Tue Aug 01, 2006 7:05 am Reply with quote

I have got this member to check your site and he can get on no problem at all????
I have a fair few emails with members saying they can no longer get on??
cheers
mrix
 
Guardian2003
PostPosted: Tue Aug 01, 2006 8:08 am Reply with quote

Right lets take this from the top to save time...
You have imported ALL the IP2C data using the Sentinel import ranges thing.
You have done a search using Sentinels IP Search box and the users IP is only listed as coming from the UK - the IP does not appear under the Blocked Ranges or Blocked IP categories.

You have dDos protection, Santy Worm, Flood Blocker turned off in Sentinels main config and you do not have 'block proxies' turned on.

The users IP or the range it is in does not appear in the htaccess file (it shouldnt be there, if it was they wouldnt have seen the message).

Is there anything else in the message he gets, for example 'You are using an invalid IP' or or some other message?

Sorry for this being a long post but others have had this problem and they have ALL been fixed by importing ALL the IP2C data so I'm trying to figure out what is different in your case.
 
mrix
PostPosted: Tue Aug 01, 2006 8:23 am Reply with quote

This is the full error another member has just emailed me


You have attempted to access this site with an invalid IP.

If you think this is a mistake you can contact the site webmaster at mrix2000(at)hotmail(dot)com.

Be SURE to include the following information in any email!
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; AOL 9.0; Windows NT 5.1; FunWebProducts; SV1; .NET CLR 1.0.3705)
Remote Address: 195.93.21.133
Client IP: none
Forwarded For: none



Quote:
You have imported ALL the IP2C data using the Sentinel import ranges thing.?


do I have to upload every country??

The santy worm part was on by default ? so should I switch it off?

cheers
mrix
 
Susann
PostPosted: Tue Aug 01, 2006 9:17 am Reply with quote

Client IP: none seems to be a problem. One user of our forum said they where always blocked in earlier nukesentinel versions if there is none.
i don´t think that there is a problem with the santy worm protection on so try upload every country and see if this helps.
 
Guardian2003
PostPosted: Tue Aug 01, 2006 9:34 am Reply with quote

Yes, the problem is down to not loading ALL the IP2C data for all the countries which is why I asked if you had imported them ALL.

Santy worm setting shouldnt affect anything but I was working on the assumption you had loaded ALL the IP2C data and was trying to look elsewhere for the cause.

Edited by me (typo)
 
mrix
PostPosted: Wed Aug 02, 2006 2:02 am Reply with quote

Hello again all, I would just like to give you an update and it was because I hadnt updated all the countries Embarassed
many thanks for getting me to the answer anyway
thanks again
mrix
 
Guardian2003
PostPosted: Wed Aug 02, 2006 3:18 am Reply with quote

Thanks for confirming - great that it is now resolved.
 
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